Frequently Asked Questions


1. What is Korea Box?
Korea Box is a monthly Korean cosmetics/snacks/K-Pop goods subscription box service.  K-SNACK BOX, K-BEAUTY BOX and K-POP BOX update every month. We proudly serve brand new and authentic items in KOREA BOX which you can hardly find in local grocery stores abroad. 

2. When can I expect my box?
We ship every Monday. For first-time members, expected delivery time of your first box will be noted on your Shipping Confirmation email. And your next month box will be arrived on the time around when you received first Korea Box. For K-Pop related box, it takes about two weeks to produce items for customization. 
  
3. How much is Shipping?
It's FREE! Once you subscribe Korea Box, no matter where you live, it's FREE. 

4. How does Subscriptions with Monthly Billing Cycles Work?

Recurring payments are collected on the same day of the month. If the initial recurring payment falls on the 31st, PayPal eventually adjusts the billing cycle to the 1st of the month. If the initial recurring payment falls on the 29th or 30th, PayPal adjusts the billing cycle to the 1st of the month on the following February.

5. How do I Cancel?

To cancel your Monthly Subscription at any time, simply email us at koreabox.contact@gmail.com with the subject line "CANCEL". To ensure immediate assistance, please use the email address associated with your plan, or provide the shipping name and details associated with the plan. You will receive a response from our team. Please note that the very first box on a Monthly Subscription is a final sale and is nonrefundable once it is processed.

6. Can I Return or Refund?

All items in Korea Box that have already been charged or shipped are final and non-refundable. Once a month has been charged, you may not cancel that shipment. We apologize for the inconvenience.  

7. Any other Questions?

Please email us at koreabox.contact@gmail.com :)

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